Mission
Build a broad, practical foundation across project management, product management, and customer success. Progress from planning and stakeholder alignment to product decisions, delivery, adoption, retention, and measurable business outcomes.
Project management, product management, or customer success skills.
~27 hours · 8 courses
Course 1 · ~180 min
Create a project charter, stakeholder map, work breakdown structure, milestone plan, risk register, and communication plan for a cross-functional initiative.
A shared planning system is the foundation for coordinating teams and delivering reliably across project, product, and customer-facing work.
Course 2 · ~180 min
Run effective planning and review meetings, prioritize competing work with a transparent framework, communicate status, and escalate delivery risks with clear recommendations.
Project and product leaders often coordinate people they do not manage, so influence and execution habits determine whether plans become results.
Course 3 · ~210 min
Plan and conduct customer interviews, synthesize evidence into user problems, define target users and jobs, and write a focused problem statement with supporting insights.
Strong product decisions begin with validated customer problems rather than assumptions about features or solutions.
Course 4 · ~210 min
Translate business and customer goals into product outcomes, define measurable objectives and key results, build a Now-Next-Later roadmap, and explain prioritization trade-offs.
Product managers create alignment by connecting customer needs, business strategy, and development capacity to a coherent sequence of outcomes.
Course 5 · ~210 min
Write testable requirements and acceptance criteria, distinguish must-have from nice-to-have scope, plan a release, and coordinate launch readiness across product, engineering, marketing, and support.
Clear requirements and launch practices reduce rework and help teams deliver features that customers can understand and use.
Course 6 · ~210 min
Design an onboarding journey, create a customer success plan, define health-score inputs, identify adoption risks, and structure proactive touchpoints for different customer segments.
Customer success turns product value into sustained adoption, retention, and expansion through repeatable customer-facing systems.
Course 7 · ~210 min
Define a metrics tree, calculate activation and retention measures, interpret funnel and cohort patterns, distinguish leading from lagging indicators, and create an actionable performance review.
Reliable measurement helps leaders prioritize improvements, identify customer risk, and connect team activity to business outcomes.
Course 8 · ~180 min
Facilitate a retrospective, diagnose process bottlenecks, convert feedback into improvement actions, resolve common cross-functional conflicts, and establish a measurable improvement cadence.
Sustained impact requires teams to learn from delivery and customer evidence, improve their operating model, and handle disagreement constructively.